I immediately uploaded these videos and emailed them to the council, asking for the Samaritans to call or come round. Council assured me Samaritans would call ASAP, although I’ve had no call yet.
I then phoned 101 to report the incident to police and to try to ask for officers to come round because right now I don’t feel safe to leave my room at all. The person I spoke to was completely dismissive of everything I described, and kept asking if the letting agent had given notice. I was trying to explain that I recorded them trying to break my door down on video, and they weren’t taking me seriously at all and actually becoming verbally aggressive towards me, and patronising me. I ended up totally melting down and screaming at the phone and hanging up.
The police were supposed to phone the landlord last Friday about the assault incident, but I’ve had no update on that yet. I’ve also received no response to the police complaint I made last week in response to the 999 call.
I’m really running out of options here. I’ll wait for the council/Samaritans to come back to me, then try Citizen’s Advice Bureau later. I’m trying to fight the feeling of fear that I won’t be taken seriously whatever I try.